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Net Call Center

with them anything is possible

Net Call Center

with them anything is possible

Net Call Center

With them anything is possible

Net Call Center

With them anything is possible

Net Call Center

With them anything is possible

Services Our Net Solutions
Career Opportunities Academy & Positions
Our Quality Policy Always Clear Quality
NETCC Life Current Events

Who are we?

The Brand of Net Solutions

“Success is a journey.”

Net Call Center aims to make a difference by developing products and services specific to the brands it serves and the sectors in which these brands operate.

In line with its goals, it has focused on infrastructure and human resources investments. It has been the actor of many success stories by taking clear and confident steps in communication.

We act as a bridge between you and your customers on behalf of your brand, and become the only point of contact for campaign notifications 24 hours a day, 7 days a week.

Get to Know Us

NETCC News

Latest news and developments from NETCC.

All of the news

Telecommunication

Services for the needs of the telecom industry.

Automotive

The sector that needs to use call centers effectively.

Finance

Outsourcing in the financial sector.

Distribution (Electricity, Water, Natural Gas)

Communication needs of the distribution industry.

Sports Clubs

Services suitable for the feeling of fans.

Council

The power of mass communication.

Logistics

The supporting function of the logistics service.

Health

The sector where effective communication is most important.

E-Commerce

E-Ticaret

Sectors We Serve Hizmet Sunduğumuz Sektörler

Telecommunication

Composed of 4 big companies in our country, the telecom sector is both fast and high-tech. It needs intensive support in terms of communication as it grows on a basis of growth. Net Call Center; With its services oriented to the needs of the telecom industry, it is an important part of this growth. are among its parts.

  • Information
  • Campaign Information and Application Reception
  • Technical Support, After Sales Support
  • Complaint Management
  • Receiving Applications
  • Collection (Collection)
  • Appointment Management (Promotion, Assembly)
  • Pilot Calls (Pre-Campaign)
  • Line (Telephone, ADSL…) Sales to New and Existing Customers
  • Retention
  • Collection (Collection)
  • Appointment Management (Promotion, Assembly)
  • Pilot Calls (Pre-Campaign)
  • Line (Telephone, ADSL…) Sales to New and Existing Customers
  • Retention

Automotive

Automotive is seen as a sector where call centers cannot be used effectively due to the expectation that products will be closely examined and even used. However, communication projects provide significant support in almost all stages of promotion, acquisition and expansion.

  • Information
  • Product and Company Introduction
  • Appointment Management (Trial Drive)
  • Technical Support, After Sales Support
  • Insurance Sales
  • Campaign Presentation, Receiving Application
  • Road Assistance
  • Poll

Finance

Finance sector, including banks, uses call centers very effectively, as it is a sector that can manage many of its services through communication channels. While some of them prefer to serve in-house, some take important steps with the help of outsourcing. With the support of regulations and laws, the use of outsourcing in the finance sector is regulated and the possibilities of use are increased. Net Call Center, with the help of its experienced managers and team in the financial sector, can provide close support on the topics listed below.

  • Credit Card Sales (New Customer, Existing Customer)
  • Cards Rejected by Courier
  • Cards with Address Problems
  • Creating Customers
  • Retention
  • Anti Attrition
  • POS Merchant Searches
  • SME Searches
  • Survey Searches
  • Welcome Calls
  • Loyalty Program Searches
  • Collection Calls
  • Insurance Sales
  • Credit Application Searches
  • Verification(t)Verification Calls

Distribution (Electricity, Water, Natural Gas)

Call centers have important duties in the distribution sector, due to the large number and variety of people they address, and the difficulty in ensuring customer satisfaction. Net Call Center provides important support in an environment where there is a need for 24-hour communication on many issues in the titles of requests, suggestions and complaints.

  • Complaint Management
  • Demand, Suggestion Management
  • Failure Management
  • Leak Report
  • Debt Inquiry and Objection
  • Appointment Management
  • Information

Sports Clubs

The communication of sports clubs with their fans cannot be seen as a normal product/service relationship. Different dynamics are valid on the basis of this communication, where the emotional bond is intense. For this reason, approaches that are quite different from the standard service titles should be applied. Net Call Center creates benefits by being on the line that understands the feeling and bond of fans well and produces services accordingly.

  • Fan Card Promotion, Sales and Renewal
  • Information
  • Fan Magazine Subscription
  • Fan Products Sales
  • Fan GSM Subscription
  • Combined Ticket Sales

Council

Especially in the last period, the duties of call centers have increased in direct proportion to the fact that our municipalities attach great importance to their communication with the audience they serve. Net Call Center supports the communication of the municipality and citizens on the basis of the right relationship.

  • Registry Management
  • Real Estate, Environmental Cleaning and Advertisement Advertising Tax Information
  • Complaint Management
  • Demand, Suggestion Management
  • Debt Inquiry and Objection
  • Appointment Management
  • Poll
  • Petition Inquiry
  • General Information

Logistics

The logistics service, which we can define simply as the delivery of products or people from one point to another, has a great importance because it has a supporting function. An institution may experience difficulties in all other services and functions if there is no good logistics workflow. Net Call Center also produces services for the complete and efficient realization of these functions.

  • Road Assistance
  • Logistics Tracking
  • Complaint Management
  • Demand, Suggestion Management
  • Debt Inquiry and Objection
  • Appointment Management
  • Poll
  • Petition Inquiry
  • General Information

Health

It is one of the sensitive sectors that mostly requires 24-hour uninterrupted service. Health is a topic that does not accept mistakes and where effective communication is very important. For this reason, the support of professional call centers is very important. Net Call Center continues to contribute to the sector with its entire infrastructure and competent human resources.

  • Health Advisory
  • Appointment Management
  • Ambulance Service
  • Insurance Sales
  • Sharing Lab Results
  • Information (Hospital, Polyclinic, Doctor, Procedures…)
  • Pharmacy On Duty Information

E-Commerce

Çağrı merkezi sektöründe e-ticaret, müşterilere satış, destek ve çözüm hizmetlerini sağlamak için güçlü bir kanal oluşturabilir.
Müşteri Destek ve Satış Entegrasyonu

  • Canlı Destek
  • Tele Satış
  • Upsell ve Cross-sell
  • Sipariş Yönetimi
  • Telefonla Sipariş Alma
  • Sipariş Takibi
  • Şikayet ve İade Yönetimi
  • Müşteri Memnuniyeti Yönetimi
  • İade ve Değişim Süreci
  • Veri Analitiği ve CRM Entegrasyonu
  • Kişiselleştirilmiş Hizmet
  • Veri Analizi
  • Kampanya ve Promosyon Yönetimi
  • Promosyon Takibi

Net Call Modeli

A Special Model for Us

We act as a bridge between you and your customers and become the only point of contact for any issue you want a solution for 24 hours a day, 7 days a week.

Experience and Education

It is based on employing managers and teammates who have full knowledge of your industry and the changes of your project. One stage of this is the assignment of experienced personnel for your project, and the other stage is the intensive training of competent personnel about your project and sector.

Statistics

Communication projects generate intense statistics due to their technology-dependent nature. This may simply be the number of calls received at certain times of the day, or it may be detailed information such as age range, gender, time of interest to the product offered. Statistics of both the project and the sector in which the project is located are closely examined.

Communication Channels

One of the most challenging aspects of effective communication is the efficient management of all communication channels. Call centers seem to manage only the phone channel, but social media channels such as SMS, e-mail, website, Facebook, Twitter and similar can also be managed from a single point. Net Call Center synchronizes the incoming contact information and manages all these channels in the most accurate way.

Communication

The way to get efficient results is to have a strong communication with you. You can feel that we are with you at almost every stage of the project and that we are taking steps towards your current needs.

Analysis and Evaluation

There are many statistics that are examined and followed, but it is in our hands to produce smart comments with the help of these statistics and to direct the project in line with these comments. Thanks to Business Intelligence applications and close communication, analyzes and evaluations are made and comments are made about the direction the project is going and should go.

Proceedings

It is necessary to constantly monitor the dynamics of both your company and the sector you are in. This results in meeting your needs as well as bringing up issues that you were not aware of and producing solutions.

Complaints and Notifications

Many companies cannot efficiently manage incoming complaints and notifications on any subject. Both the tracking of notifications and the synchronization of notifications from different channels are of great importance at this stage. In addition, following these complaints or notifications until they are finalized is the most important factor that ensures customer satisfaction.

Workflows and Processes

The efficiency of all these proceedings and resolution processes; it goes through creating a good workflow diagram. Net Call Center both analyzes the workflows within your organization and guides you to provide the most accurate flow. In addition, the troublesome points identified during the process are identified and reported, and revision suggestions are made.

Identifying Opportunity and Focal Points

The correct analysis of the statistics that are followed gives important clues about the determination of the opportunity points in these statistics. Thus, revisions can be made at many stages, from the flow of the speech to the suggestions presented. Correct comments can be made about the points to be focused on.

Everything Is Quite Clear Here

Just like doing what is expected, exceeding what is expected can also be considered a net success.

Net Development

We focus on working with experienced and competent teammates who have a good grasp of the variables of the sector and projects it serves. We support our teammates with training and competency sets in order to progress more efficiently and with better performance.

Net Intelligence

Communication projects generate new statistics every day due to their technology-dependent nature. Thanks to business intelligence applications and close communication, we make analyzes and evaluations and make comments about the direction the project is going and should go.

Net Satisfaction

One of the most challenging aspects of effective communication is the efficient management of all communication channels. Call centers can not only manage the phone channel, but also manage SMS, e-mail, web, Facebook, Twitter and similar social media channels from a single point. Net Call Center uses all these channels in the most accurate way by synchronizing the incoming contact information.