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Customer Satisfaction
Net Call Center's understanding of "Customer Satisfaction" is to continuously improve the experience of our customers from our services and to continuously increase the value we offer to our customers.
NET CALL CENTER;
To undertake that the complaint will be handled meticulously through the transparent and responsible complaint handling process that our customer can easily reach our company at the time of any complaint,
To continuously increase and sustain the ability to resolve complaints in a consistent, systematic and responsible manner in a way that satisfies the complainant and the organization,
To increase our company's ability to eliminate trends, definitions and causes of complaints, and to improve the quality of the services provided,
· Developing a customer-oriented approach in resolving the complaints we receive and encouraging all our employees to improve their skills in working with customers,
Gaining a solid foundation to continuously review and analyze the resolution of customer complaints and process improvements made
aims.
Net Call Center, in order to effectively handle complaints in the customer satisfaction management system;
· Transparency: It clearly indicates to the customer how and how complaints can be reported.
· Accessibility: The customer can easily voice his/her complaint at any time.
· Answered: The customer is informed at what stage the complaint is and what has been done about the complaint.
· Objective: Regardless of who the complainant is, their complaints are evaluated fairly and impartially.
· Free of charge: It is in a structure that will not impose any burden on the complainant regarding his/her complaint.
· Confidentiality: The identity of the complainant is confidential except to show the seriousness of handling the complaint.
· Accountable: It can make a statement in case of any need regarding the complaint.
· Customer-oriented and can be improved continuously: It is aware of the fact that the customer is at the focal point of every activity.
Net Call Center plans the process of handling complaints in order to maintain and increase customer satisfaction and works in accordance with the plans made. In order to ensure that this process works effectively and efficiently, the Customer Satisfaction process defined in the Customer Satisfaction Quality Management System is designed in such a way that our company can achieve its goals and is followed up with reports prepared at regular intervals.
As Net Call Center, positive and negative feedback, complaints and dissatisfaction from our customers; We treat it as a continuous improvement tool. We continue to improve our company and its position in the sector; We are increasing our competitive power.
