Performance management
We constantly monitor the process of our operation in order to achieve the most accurate results for our customers.
In Net Call Center, all operational KPIs are determined based on customer satisfaction.
Our performance processes are based on providing better service and ensuring continuity.
All of our employees are evaluated by their top managers in line with their job descriptions. It is aimed to make the continuity of service quality a corporate culture by regular feedback meetings and coaching. One of the most important aspects of being successful within the company is to set KPIs correctly by customizing them.
